Privacy

How We Handle Your Personal Information

Who are we?

Lifestyle Services Group Limited trading as Assurant, a company registered in England (Company No: 5114385), located in Emerald Buildings, Westmere Drive, Crewe, CW1 6UN, is the controller of your personal data when you use Business Concierge Legal Assist and Tech Assist (the “Services”)

What information do we collect?

When you register for the Service or if you communicate with us via phone, email or social media we collect:

• Your full name

• Your contact details (telephone number, address, email address)

• Bank account and/or payment details

When you contact us directly about the Services, by phone, email or social media we may collect additional information about you or your devices, such as device information, the content of the message or any attachments you choose to provide to us.

How do we use your information?

We will only use your personal information for the following purposes

• To make our Services available to you and provide the Services which you have requested;

• To contact you, following your enquiry, reply to any questions or issues you have contacted us about;

• To process your required Services and take payment:

• To comply with any applicable laws or judicial or governmental requirements and the Terms & Conditions;

We will only process your personal information where we have a valid “legal basis”. These include:

• Performance of a contract. We need your personal information to provide you with the Services.

• Consent. You have consented to the use of your personal information

• Compliance with a Legal Obligation. Where we have a legal obligation to use your personal information, for example to comply with tax and accounting obligations.

• Our Legitimate Interest. Where we or a third party have a legitimate interest in using your personal information which overrides your interests and individual rights. We have a legitimate interest in using your personal information to respond to any comments or complaints you send us and otherwise to improve the safety, security, and performance of our Services. We only rely on our or a third party’s legitimate interests to process your personal information when these interests are not overridden by your rights and interests.

Who do we share your personal information with?

We share registration information with the Co-operative Bank plc who promoted the Services. We also contract third-party service provider and suppliers to deliver the Service, such as web site hosting parties and payment service providers. We may have to share your personal information with such third parties in order to allow for the provision of the service to you. They may only use your data for the exact purposes we specify. If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

International Data Transfers

In the context of the purposes described above, your Personal Data may be transferred outside the United Kingdom to countries that are not considered to ensure an adequate level of protection of personal data. We will ensure that appropriate Standard Contractual Clauses are in place for those countries with privacy laws that do not have adequate protection. We may also rely on Our vendor’s Binding Corporate Rules. If you would like more information on the relevant transfer mechanism or additional information on the transfers, please address these requests by using the contact details set out below.

Your privacy rights

You have the right to:

• Request what personal information we maintain about you and request that we update and correct inaccuracies in your personal information;

• Request for your personal information to be removed where we have no lawful basis for holding this information;

• Restrict or object to the processing of your personal information, have your information anonymized or deleted, as appropriate, or exercise your right to data portability to easily transfer your personal information to another company;

• Withdraw any consent you previously provided to us regarding the processing of your personal information. We will apply your preferences going forward and this will not affect the lawfulness of the processing before you withdrew your consent; and

You always have the right to lodge a complaint to the UK’s supervisory authority, the ICO however, we hope that you would consider raising any issue or complaint you have with us first.

Click here to submit your privacy rights request: www.assurant.com/dataprotection/eu .You may exercise these rights by contacting us using the contact details set out at the bottom of this Notice. Please note that before providing any personal information to you or another person on your behalf, we may ask for proof of identity to verify your identity.

How long do we keep your personal information?

We keep your personal information for a period of six years after we have completed performance of the Services or for as long as you are a customer unless we are required by law to keep the information for a longer period.

Information Security

We have implemented safeguards designed to protect your personal information in accordance with industry standards. We have measures in place to restrict access to personal information to those individuals who we know have a valid business purpose to have access to such data. We require those who provide services for us and to whom we provide personal information collected through the Services to keep such information secure and confidential. However, no method of transmission over the Internet or method of electronic storage is totally secure. Therefore, we cannot guarantee its absolute security.

Minimum age

We do not knowingly collect personal information from anyone under the age of 18. You must be at least 18 years of age to use the Services.

Changes to this Notice

We may update this Notice from time to time. If we make any changes to this Notice that affect you using our Services, we will notify you by email or by means of a notice through the Service, so that you may review the changes before you continue to use the Service. Please review changes carefully.

How to Contact Us

For general enquiries about this notice, please contact us at:

Lifestyle Services Group Limited

Emerald Buildings

Westmere Drive

Crewe, CW1 6UN

You may also contact our Data Protection Officer by email at dataprotectionofficer@assurant.com

If you wish to submit a privacy right request, please click here: www.assurant.com/dataprotection/eu

Last updated: January 2023